Support for health and safety systems

Many system-related queries are covered either in your system training or are mentioned in the accompanying guidance materials. Please consult these first to look for the solution to your query.

Self-service requests have been created for common support queries as a way of saving you, and the system support team, time and effort in chasing for required information. Please use one of these requests where available.

Support for our health and safety systems is provided by the Health and Safety Systems Support team with the help of the HR Systems department.

If you were unable to resolve your query yourself and no self-service request exists for the topic, then please email the team with your query and as much detail as you can provide:

Email the Health and Safety Systems Support team

Your email will generate a support ticket on the OSM system used by all Helpdesk teams at the University and you will be sent a confirmation email with your ticket number.

We will endeavour to resolve your query as soon as we can.